I bought a prepaid Moto x 2gen, and now I need to use it abroad. But the carrier says the IMEI is not "theirs" (whatever that means). How can I unlock it?

Md Ariful Islam

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Dr. Md Rushad Rahman

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You will need to go to the carrier and ask them to unlock it. Depending on where you live and who your carrier is, there might be a fee or a wait time. Once the phone is unlocked, you can then use it with another carrier abroad.

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